• Careers Site Advertising End Date
    26 Sep 2025
  • Internal Advertising End Date
    21 Sep 2025
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  • Advertising Salary
    Competitive
  • Vacancy Type
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  • About The Role

  •  Join our dynamic team as a Customer Relations Co-ordinator at our Barrow office! We’re looking for a motivated individual to manage and coordinate customer complaints, ensuring timely and effective resolutions while driving continuous improvement. In this key role, you’ll be the main point of contact for customers, investigating issues thoroughly, liaising with stakeholders, and making recommendations to enhance service delivery. If you’re a problem-solver with great communication skills and a passion for delivering exceptional customer service, we’d love to hear from you!
     

     About Your Role

    • Act as the principal point of contact for customers, coordinating the company’s responses to complaints and ensuring timely and effective resolutions.
    •  Manage the administration of the customer complaints process, liaising with end users, installers, stockists, and colleagues to achieve efficient outcomes.
    • Investigate each complaint thoroughly, ensuring the full history is captured to support fair and effective recommendations for resolution.
    • Identify and analyse complaint trends, highlighting opportunities for improvement within the business.
    • Provide clear decisions and recommendations to managers on the most cost-effective and efficient means of resolution.
    We're Looking For
    • Strong administration skills with excellent attention to detail.
    • Effective planning and organisational abilities to prioritise workload and meet deadlines.
    • Composure under pressure, with the ability to remain professional in challenging situations.
    • Excellent communication and interpersonal skills to build positive relationships with customers and colleagues.
    • Good numerical and financial awareness to support analysis and decision-making.
     
    We'll Offer You
    • A competitive salary
    • Generous pension
    • 25 days annual leave
    • Life assurance
    • Career and professional development
    • Free onsite parking
    • Enhanced parental leave
    • Employee assistance programme 
    • Cycle to work scheme 
    • Employee discounts
    • Plus more!
  • About Us

  • Brett is the UK’s largest independently owned building materials Group with over 60 sites across the South, South East, East and Midlands and employing over 750 people.

    Part of the Brett Group, Brett Landscaping and Building Products produces and supplies a variety of hard landscaping and building products including block and decorative paving, decorative aggregates, and specialist kerbs. Primarily distributed through builders’ merchants and garden centres, all our products are backed by technical and product expertise.

    With a reputation for excellence, we offer superb development opportunities to people keen to be a part of our continued growth. As an independent business we can offer real job satisfaction in an environment which encourages you to contribute, supports you in getting the job done and enables you to become part of a team that delivers building materials for big ideas.

    Why Join Brett

    • Our people are individuals, we value your input and support you in your professional development.
    • We see our people as our greatest strength.
    • We work hard to create inclusive environments.
    • Grow your skills with ongoing opportunities – our business thrives when our people are at their best, we encourage and support ongoing learning and development.
     
     
    Brett Group operates an Equal Opportunities Policy and monitoring. We are committed to promoting equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination in recruitment and employment. We take a zero-tolerance approach to any form of discrimination and are committed to acting professionally and fairly in all our relationships and business dealings. This is not only a legal requirement but is vital for our brand, reputation and the long-term success of our business.
     

    Brett Group operates a preferred supplier list and does not accept agency CVs, unless specifically engaged to work on the role in writing by the People Team. Please do not forward CVs to our recruiters, employees or any other location with the Brett Group. Brett Group will not be responsible for any fees relating to unsolicited CVs or candidate profiles. Furthermore, Brett Group will only accept CVs submitted through our applicant tracking system, any and all CVs sent via email will be immediately deleted and shall not be subject to any agency terms or associated fees.

    Should you wish to work with us now or in the future please email the recruitment team at [email protected]

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